If a user gets an email from noreply@saashr.com that says their password has been reset, that typically means that the user or Payroll reset their Kronos password. Here is an example of what the email looks like
The folks we can refer the user to speak it are:
Cat Carroll x5998 ccarroll@cshl.edu
Maryanne Detweiler x8374 mdetwiel@cshl.edu