Cold Spring Harbor Laboratory Knowledge base is updated regularly. Please search for a solution to your issue here before creating a ticket. If you have any suggestions for improvement, please email HelpDesk.
Knowledge base
Accounts
New Collaborator Account
1
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Collaborator Account Request Policy
Updated: Friday, May 12, 2023 account collaborator accounts
Business Systems
RQC Approval Forms
1
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Request Procurement Access
Wednesday, October 8, 2025 lawson rqc ereq rqc access ereqs
Cybersecurity
Cybersecurity questions
5
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How to View On Hold Messages in Mimecast
Wednesday, May 14, 2025
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How to Manage Senders in Mimecast
Updated: Wednesday, May 14, 2025
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Phishing: Bait Examples
Updated: Wednesday, April 30, 2025 email spam outlook phishing mimecast cybersecurity
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How to Report Phishing with Mimecast
Updated: Wednesday, May 14, 2025 mac office outlook windows mimecast cybersecurity office365 macos
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Microsoft 365 Duo SSO Login
Updated: Monday, January 8, 2024 duo office 365 sso
Helpdesk
General Questions
46
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SharePoint Site Creation Requirements
new
Updated
Updated: Wednesday, October 22, 2025 sharepoint sharepointcreation sharepointrequest
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How to Setup Your Email
Thursday, May 29, 2025 microsoft office outlook mail office365
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Signage Image Specifications
Updated: Wednesday, August 6, 2025
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Sending Secure Messages
Monday, April 14, 2025
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Onedrive Desktop Icons not appearing on Desktop
Wednesday, April 2, 2025 office desktop 365 onedrive icons
Hardware Support
1
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Computer Recycle and eWaste
Friday, March 3, 2023 ewaste recycle
Network Support
6
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Network Settings for Apple Devices
Updated: Thursday, January 9, 2025 wifi network ethernet settings apple
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Wifi Settings Apple Mobile Devices
Wednesday, December 4, 2024 wifi network apple ios
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Network Settings Apple Computers
Updated: Tuesday, December 31, 2024 wifi connection ethernet settings apple
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Duo Mobile Sign up
Wednesday, May 29, 2024 vpn duo mobile duosignup
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How to setup VPN on Linux
Friday, July 21, 2023 linux vpn
Software Install
12
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Thousand Eyes: Install the Endpoint Agent Browser Extension
Updated: Wednesday, March 5, 2025 chrome cybersecurity security
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Turn off "uploading attachments to adobe cloud storage"
Wednesday, October 9, 2024 adobe outlook cloud storage adobe cloud storage add-in document
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Fortinet VPN iPhone Installation and Configuration
Updated: Monday, September 30, 2024 software vpn forticlient fortinet installation configuration
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Uninstall NonWorking OneDrive (when OneDrive already installed)
Monday, September 16, 2024 onedrive uninstall alreadyinstalled
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Tax Navigator - Could not find Security Softkey
Updated: Friday, August 8, 2025 taxnav security softkey tax navigator tax navigator international
Software Support
7
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Creating a New Digital ID for Signatures in Adobe Acrobat
Thursday, October 16, 2025 adobe acrobat signature signatures digital id
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How to fix screen locking after a minute or after a few minutes
Monday, October 6, 2025 time windows 10 windows windows 11 screensaver screen saver timeout sleep locking lock
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Google Chrome: Clear Cache and Cookies
Tuesday, May 20, 2025 google chrome cache cookies browser
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Microsoft Edge: Clear Cache and Cookies
Tuesday, May 20, 2025 cache cookies microsoft edge
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Safari: Clear Cache and Cookies
Tuesday, May 20, 2025 safari cache cookies browser
Mobile Device Activation
1
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Set up Email on Android using Samsung Mail or Gmail
Updated: Tuesday, April 25, 2023 email outlook android
Mac
7
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Opening OneNote .one Files on OneNote for Mac
Thursday, June 27, 2024 mac office 365
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Mac - Add Calendar to Outlook
Wednesday, January 17, 2024 mac email calendar outlook
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Adding Plugins/Add-ins to Outlook on Mac
Updated: Friday, January 5, 2024 mac outlook
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Re-Index Spotlight to Fix Outlook Search
Wednesday, August 2, 2023 mac outlook
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Connecting to a Server on Mac
Updated: Friday, February 21, 2025 mac server network connection
PC
3
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Mapping a Network Share Drive on a Windows PC
Monday, June 2, 2025 pc file explorer network shares network windows
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Connect to a Windows Computer from another Windows Computer using Remote Desktop - RDP
Updated: Wednesday, March 26, 2025 rdp remote desktop connection remote_to_office_computer desktop remote
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How to add a lab printer on a PC
Updated: Friday, January 5, 2024 pc how to print
HPC
General
4
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General HPC Information Questions How-To Guide
Thursday, February 6, 2025 hpc elzar
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Diskover Data Indexing
Updated: Friday, February 14, 2025 grid data data index
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Transferring Data using SFTP and SCP on Elzar
Updated: Tuesday, August 1, 2023 linux hpc elzar bamdev1 bamdev2 ssh
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X for Windows
Updated: Thursday, June 1, 2023 x11 hpc elzar windows
HPC Software
12
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Additional HPC Software - Dorado, Scipion, Relion
Wednesday, February 12, 2025 software hpc relion scipion dorado
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Peer on CSHL HPC
Friday, September 1, 2023 software hpc elzar anaconda conda peer
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SRA-Toolkit and fasterq-dump on the HPC cluster
Friday, September 1, 2023 software hpc elzar
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Maker Pipeline on HPC (Elzar)
Tuesday, August 22, 2023 software hpc elzar maker
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Using AWS CLI to Access AWS S3 Cloud Storage on Elzar
Tuesday, August 1, 2023 software hpc elzar aws
Data sharing
1
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SFTP Server for Sharing GRID Data
Tuesday, September 24, 2024 sftp grid