x Voicemail Management

You can manage your voicemail messages either through the web portal or directly from your phone. Instructions for both methods are below.

Voicemail Web Management (Recommended)

This option allows you to listen to, delete, and recover messages using a web browser.

1. Connect to the CSHL network or VPN

2. Go to: https://csco-uc1.cshl.edu/inbox/

3. Log in using your username (do not include @cshl.edu) and password

4. Select Web Inbox

From here, you can manage your messages.

Important:

• After reviewing messages in the Inbox tab, select the Deleted tab and permanently remove messages to avoid mailbox limits.

Note:
Community/shared phone extensions do not have voicemail enabled and cannot be accessed through the web portal.

Accessing Voicemail by Phone

Use the steps below to access your voicemail from your phone:

1. Dial 516-367-5000

2. When prompted for your ID:

   • Enter your 4-digit extension, then press #

3. When prompted for your PIN:

   • Enter your PIN, then press #

If you need a PIN reset, please contact the Helpdesk.

Permanently Deleting Voicemail Messages

Deleting a voicemail from email or the web inbox does not permanently remove it. Messages remain in the phone system’s deleted folder and may cause your mailbox to fill up.

To permanently delete messages:

1. Dial 516-367-5000

2. Enter your 4-digit extension, then press #

3. Enter your PIN, then press #

4. Follow the prompts:

   • Press 3 to review old messages

   • Select Deleted Messages (options may vary)

   • Choose one of the following:

     • Delete messages individually, or

     • Delete all messages at once

Important:
Menu options may change depending on the number and type of messages in your mailbox. Please listen carefully to the prompts.

If you have any trouble accessing your voicemail or need assistance, please contact the Helpdesk.