Tax Navigator - Could not find Security Softkey

If user receives message from International Tax Navigator indicating "Closing application!! Could not find Security SoftKey", perform the following steps

You can use the Tax Nav Admin account to log in and install the application if needed. 

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Old instructions....

- open International Tax Navigator icon on desktop

- click on "Tools"

- click on "Keyless License Manager" to open Keyless License Manager

- click on "Keys" tab

- highlight user having issues

- select "Release key" and select "Yes" to release the key

- select "Assign key" to reassign the key to the user

- Enter the user's name and click "OK"

- Message will be displayed indicating "License updated" and click "OK"

- Close License Manager, and the user will be able to open International Tax Manager

08/08/2025

**** As per Support:

When Soft Key is not verified, open the TRITNCommon file located at C:\ProgramData\Thompson

Verify the Database Path is correct = \\community\TRTaxNav\TaxNavShare

If it is incorrect, correct the path.