How to Forward Your Phone

Creation date: 3/18/2026 10:43 AM    Updated: 3/19/2026 10:33 AM   voicemail

📲 How to Forward Your Phone

Note: If you are off-campus, you must be connected to the VPN before logging in.


Log into the Self Care Portal


To forward all calls



  • 📞 Click the Phones tab

  • ↪️ Click Call Forwarding in the navigation pane

  • ☑️ Check the box for the extension you want to forward calls from

  • ⬇️ From the drop-down menu, choose:

    • 📪 Voicemail, or

    • Add a new number


If forwarding to a new number

  • 🔢 Enter the phone number using digits only

  • 🚫 Do not include spaces, dashes, parentheses, or other characters

  • ☎️ If the number is not a CSHL extension, begin with 3

    • This is the same as dialing the number manually from campus


Save your changes

  • 💾 Click Save