New Collaborator Account 1

• ⇅ Collaborator Account Request Policy

  Updated: Friday, May 12, 2023 account collaborator accounts

Cybersecurity questions 5

• ⇅ How to View On Hold Messages in Mimecast

  Wednesday, May 14, 2025

• ⇅ How to Manage Senders in Mimecast

  Updated: Wednesday, May 14, 2025

• ⇅ Phishing: Bait Examples

  Updated: Wednesday, April 30, 2025 email spam outlook phishing mimecast cybersecurity

• ⇅ How to Report Phishing with Mimecast

  Updated: Wednesday, May 14, 2025 mac office outlook windows mimecast cybersecurity office365 macos

• ⇅ Microsoft 365 Duo SSO Login

  Updated: Monday, January 8, 2024 duo office 365 sso

General Questions 45

• ⇅ How to Forward Your Phone

  Updated: Thursday, March 19, 2026 voicemail

• ⇅ Accessing and Managing Your Voicemail

  Updated: Wednesday, March 18, 2026 voicemail

• ⇅ SharePoint Site Creation Requirements

  Updated: Wednesday, October 22, 2025 sharepoint sharepointcreation sharepointrequest

• ⇅ How to Setup Your Email

  Thursday, May 29, 2025 microsoft office outlook mail office365

• ⇅ Signage Image Specifications

  Updated: Wednesday, August 6, 2025

Hardware Support 1

Issues involving machine hardware. Printers, Scanners, Displays, Computers

• ⇅ Computer Recycle and eWaste

  Friday, March 3, 2023 ewaste recycle

Network Support 8

Support required for network issues. Connection problems, Wifi, Ethernet, Forticlient, Cable replacement.

• ⇅ Turn off 802.1X in MacOS

  Updated: Tuesday, December 23, 2025 mac network macos 802.1x

• ⇅ Network Settings for Apple Devices

  Updated: Thursday, January 9, 2025 wifi network ethernet settings apple

• ⇅ Wifi Settings Apple Mobile Devices

  Wednesday, December 4, 2024 wifi network apple ios

• ⇅ Network Settings Apple Computers

  Updated: Tuesday, December 31, 2024 wifi connection ethernet settings apple

• ⇅ Duo Mobile Sign up

  Wednesday, May 29, 2024 vpn duo mobile duosignup

Software Install 12

• ⇅ Thousand Eyes: Install the Endpoint Agent Browser Extension

  Updated: Wednesday, March 5, 2025 chrome cybersecurity security

• ⇅ Turn off "uploading attachments to adobe cloud storage"

  Wednesday, October 9, 2024 adobe outlook cloud storage adobe cloud storage add-in document

• ⇅ Fortinet VPN iPhone Installation and Configuration

  Updated: Monday, September 30, 2024 software vpn forticlient fortinet installation configuration

• ⇅ Uninstall NonWorking OneDrive (when OneDrive already installed)

  Monday, September 16, 2024 onedrive uninstall alreadyinstalled

• ⇅ Tax Navigator - Could not find Security Softkey

  Updated: Friday, August 8, 2025 taxnav security softkey tax navigator tax navigator international

Software Support 11

Providing Support for Software Usage, Troubleshooting, and Educational Inquiries

• ⇅ Acrobat Edit Menu Missing New Updated

  Updated: Thursday, June 18, 2026 adobe acrobat

• ⇅ How to Update Microsoft Teams

  Updated: Wednesday, May 6, 2026 microsoft office office teams microsoft

• ⇅ Thunderbird: Update Password

  Monday, February 2, 2026 thunderbird

• ⇅ Microsoft Bookings

  Updated: Monday, December 1, 2025 microsoft365 bookings

• ⇅ Creating a New Digital ID for Signatures in Adobe Acrobat

  Thursday, October 16, 2025 adobe acrobat signature signatures digital id

Mobile Device Activation 1

• ⇅ Set up Email on Android using Samsung Mail or Gmail

  Updated: Tuesday, April 25, 2023 email outlook android

Mac 7

• ⇅ Opening OneNote .one Files on OneNote for Mac

  Thursday, June 27, 2024 mac office 365

• ⇅ Mac - Add Calendar to Outlook

  Wednesday, January 17, 2024 mac email calendar outlook

• ⇅ Adding Plugins/Add-ins to Outlook on Mac

  Updated: Friday, January 5, 2024 mac outlook

• ⇅ Re-Index Spotlight to Fix Outlook Search

  Wednesday, August 2, 2023 mac outlook

• ⇅ Connecting to a Server on Mac

  Updated: Friday, February 21, 2025 mac server network connection

PC 3

• ⇅ Mapping a Network Share Drive on a Windows PC

  Monday, June 2, 2025 pc file explorer network shares network windows

• ⇅ Connect to a Windows Computer from another Windows Computer using Remote Desktop - RDP

  Updated: Wednesday, March 26, 2025 rdp remote desktop connection remote_to_office_computer desktop remote

• ⇅ How to add a lab printer on a PC

  Updated: Friday, January 5, 2024 pc how to print

General 4

• ⇅ General HPC Information Questions How-To Guide

  Thursday, February 6, 2025 hpc elzar

• ⇅ Diskover Data Indexing

  Updated: Friday, February 14, 2025 grid data data index

• ⇅ Transferring Data using SFTP and SCP on Elzar

  Updated: Tuesday, August 1, 2023 linux hpc elzar bamdev1 bamdev2 ssh

• ⇅ X for Windows

  Updated: Thursday, June 1, 2023 x11 hpc elzar windows

HPC Software 12

• ⇅ Additional HPC Software - Dorado, Scipion, Relion

  Wednesday, February 12, 2025 software hpc relion scipion dorado

• ⇅ Peer on CSHL HPC

  Friday, September 1, 2023 software hpc elzar anaconda conda peer

• ⇅ SRA-Toolkit and fasterq-dump on the HPC cluster

  Updated: Monday, February 2, 2026 software hpc elzar sra fastq fasterq

• ⇅ Maker Pipeline on HPC (Elzar)

  Tuesday, August 22, 2023 software hpc elzar maker

• ⇅ Using AWS CLI to Access AWS S3 Cloud Storage on Elzar

  Tuesday, August 1, 2023 software hpc elzar aws

Data sharing 1

• ⇅ SFTP Server for Sharing GRID Data

  Tuesday, September 24, 2024 sftp grid